WATI WhatsApp API setup for Ultra WhatsApp

Steps

1. In WATI open API, API Tokens, and create a token with the v3 scopes. It is shown once.
2. Note your workspace host, without the tenant ID.
3. In Ultra WhatsApp open Numbers, click Connect a number, and choose I already have my details. Pick WATI from the list and enter the host and token. Click Test connection, then save.
4. On Templates click Sync all: templates come from your provider's account.
5. Send a test template to your own number with Tools, Quick single send.

Good to know

• WATI's v3 send has no media-header field, so templates with a media header are refused here.
• Ultra WhatsApp does not read delivery webhooks from WATI, so its report stops at Sent. See delivery and read results in WATI's dashboard.
• Customer replies stay in WATI's dashboard. The Ultra WhatsApp inbox receives replies from the Meta Cloud API, 360dialog, Gupshup and Twilio.
• WATI adds its own platform or per-message fees to Meta's charges; check its current plans.

When WATI makes sense

A provider can make onboarding easier and may be the account you already have, but it adds its own platform or per-message fees on top of Meta's charges. The rules stay the same either way: approved templates, opted-in contacts and Meta's messaging limits. Where the steps above set up a webhook, delivery statuses need that address saved in the provider's dashboard.

Dashboards change their menus from time to time; if a label differs, look for the API keys or developer section. Stuck? See the Ultra WhatsApp troubleshooting table, the Ultra WhatsApp user guide, or contact us.