Refund policy

The 15-day guarantee

If a Product does not fit your needs, tell us within 15 days of purchase and we will refund the full price of that licence. You do not have to prove anything; "it is not what I needed" is a complete reason. We may ask what went wrong purely to improve the product.

How to ask

Email contact@ultraemailer.org (or use the contact form) with the email address you bought with, the Product, or your order reference. Refund requests are processed within 2 business days, and the money returns by the method you paid with:

• Card and gateway payments are refunded to the original payment method. Bank posting times apply, typically 5 to 10 business days.
• Bank transfers are refunded to the sending account.
• Crypto payments are refunded in the same currency to a wallet address you provide, at the exchange rate of the refund day.

What happens to the licence

When a refund is issued, that licence key is deactivated. The free trial keeps working, always (Ultra Email 50 emails a day, Ultra SMS 25 SMS a day, Ultra WhatsApp 25 messages a day).

Renewals

Renewals are covered too: if you paid for a renewal or an upgrade and did not mean to, tell us within 15 days of that payment and we will refund it. Nothing renews by itself.

What we cannot refund

Charges from your own providers are not ours to refund: SMS gateway fees, Meta's WhatsApp message charges, Business Solution Provider fees or email sending service plans. Ask the provider concerned.

What the guarantee does not cover

• Requests after the 15-day window (talk to us anyway; we are reasonable, especially for accidental purchases).
• Licences that broke the licence agreement or acceptable use policy, for example shared or resold keys, or use for spam.
• Serial refund abuse: buying, refunding and re-buying repeatedly.

Questions before you buy

Each Product has a free version, so you can test sending with your own accounts before paying. Ultra Email's free version sends from one sender; the paid features are listed on the pricing page. If something is unclear, ask us first and we will tell you honestly if a Product is not right for your use case.