Plivo WhatsApp API setup for Ultra WhatsApp

Steps

1. Sign in to the Plivo console and onboard your number through Messaging, WhatsApp (embedded signup).
2. Copy the Auth ID and Auth Token from the console home page.
3. Create templates under Messaging, WhatsApp, Templates.
4. In Ultra WhatsApp open Numbers, click Connect a number, and choose I already have my details. Pick Plivo from the list and paste the Auth ID, Auth Token and sender. Click Test connection, then save.
5. Add each approved template with Templates, Add manually, exactly as approved. The app cannot read this provider's template list.
6. Send a test template to your own number with Tools, Quick single send.

Good to know

• Ultra WhatsApp does not read delivery webhooks from Plivo, so its report stops at Sent. See delivery and read results in Plivo's dashboard.
• Customer replies stay in Plivo's dashboard. The Ultra WhatsApp inbox receives replies from the Meta Cloud API, 360dialog, Gupshup and Twilio.
• Plivo adds its own platform or per-message fees to Meta's charges; check its current plans.

When Plivo makes sense

A provider can make onboarding easier and may be the account you already have, but it adds its own platform or per-message fees on top of Meta's charges. The rules stay the same either way: approved templates, opted-in contacts and Meta's messaging limits. Where the steps above set up a webhook, delivery statuses need that address saved in the provider's dashboard.

Dashboards change their menus from time to time; if a label differs, look for the API keys or developer section. Stuck? See the Ultra WhatsApp troubleshooting table, the Ultra WhatsApp user guide, or contact us.