Infobip WhatsApp API setup for Ultra WhatsApp

Steps

1. Create or open your Infobip account and register a WhatsApp sender under Channels, WhatsApp.
2. Copy your personal API base URL from the portal homepage.
3. In Developer Tools, API Keys, create a key with the whatsapp:message:send scope.
4. In Ultra WhatsApp open Numbers, click Connect a number, and choose I already have my details. Pick Infobip from the list and enter the base URL, key and sender. Click Test connection, then save.
5. On Templates click Sync all: templates come from your provider's account.
6. Send a test template to your own number with Tools, Quick single send.

Good to know

• Ultra WhatsApp does not read delivery webhooks from Infobip, so its report stops at Sent. See delivery and read results in Infobip's dashboard.
• Customer replies stay in Infobip's dashboard. The Ultra WhatsApp inbox receives replies from the Meta Cloud API, 360dialog, Gupshup and Twilio.
• Infobip adds its own platform or per-message fees to Meta's charges; check its current plans.

When Infobip makes sense

A provider can make onboarding easier and may be the account you already have, but it adds its own platform or per-message fees on top of Meta's charges. The rules stay the same either way: approved templates, opted-in contacts and Meta's messaging limits. Where the steps above set up a webhook, delivery statuses need that address saved in the provider's dashboard.

Dashboards change their menus from time to time; if a label differs, look for the API keys or developer section. Stuck? See the Ultra WhatsApp troubleshooting table, the Ultra WhatsApp user guide, or contact us.