Vonage WhatsApp API setup for Ultra WhatsApp

Steps

1. Sign in to the Vonage dashboard and link your WhatsApp number under Messaging, External Channels.
2. Copy the API key and API secret from API Settings.
3. In Ultra WhatsApp open Numbers, click Connect a number, and choose I already have my details. Pick Vonage from the list and paste the key, secret and number, and pick the API region. Click Test connection, then save.
4. Add each approved template with Templates, Add manually, exactly as approved. The app cannot read this provider's template list.
5. For delivery statuses, start the receiver under Settings, Webhook & replies, give it a public HTTPS address, and paste the status address Ultra WhatsApp shows for Vonage into Vonage's webhook settings. It contains your secret verify token, so keep it private.
6. Send a test template to your own number with Tools, Quick single send.

Good to know

• Customer replies stay in Vonage's dashboard. The Ultra WhatsApp inbox receives replies from the Meta Cloud API, 360dialog, Gupshup and Twilio.
• Vonage adds its own platform or per-message fees to Meta's charges; check its current plans.

When Vonage makes sense

A provider can make onboarding easier and may be the account you already have, but it adds its own platform or per-message fees on top of Meta's charges. The rules stay the same either way: approved templates, opted-in contacts and Meta's messaging limits. Where the steps above set up a webhook, delivery statuses need that address saved in the provider's dashboard.

Dashboards change their menus from time to time; if a label differs, look for the API keys or developer section. Stuck? See the Ultra WhatsApp troubleshooting table, the Ultra WhatsApp user guide, or contact us.