CM.com WhatsApp API setup for Ultra WhatsApp

Steps

1. Sign in to CM.com and set up WhatsApp under Channels.
2. Copy the product token from cm.com/app/channels.
3. In Ultra WhatsApp open Numbers, click Connect a number, and choose I already have my details. Pick CM.com from the list and paste the token and the number. Click Test connection, then save.
4. Add approved templates with Templates, Add manually. The name is the template element_name.
5. For delivery statuses, start the receiver under Settings, Webhook & replies, give it a public HTTPS address, and paste the status address Ultra WhatsApp shows for CM.com into CM.com's webhook settings. It contains your secret verify token, so keep it private.
6. Send a test template to your own number with Tools, Quick single send.

Good to know

• CM.com returns no message ID, so the app sends its own reference and matches statuses on it.
• Customer replies stay in CM.com's dashboard. The Ultra WhatsApp inbox receives replies from the Meta Cloud API, 360dialog, Gupshup and Twilio.
• CM.com adds its own platform or per-message fees to Meta's charges; check its current plans.

When CM.com makes sense

A provider can make onboarding easier and may be the account you already have, but it adds its own platform or per-message fees on top of Meta's charges. The rules stay the same either way: approved templates, opted-in contacts and Meta's messaging limits. Where the steps above set up a webhook, delivery statuses need that address saved in the provider's dashboard.

Dashboards change their menus from time to time; if a label differs, look for the API keys or developer section. Stuck? See the Ultra WhatsApp troubleshooting table, the Ultra WhatsApp user guide, or contact us.